I wrote to both Mylan (EpiPen) and Sanofi (Auvi-Q) and shared my previous post “Epi-Pen and Auvi-Q Expiration Date Frustrations” along with the wonderful and informative comments I received from readers and received the following responses I wanted to share here. Please, depending on which product you purchased with an expiration date that was unsatisfactory, read below (for Auvi-Q purchasers, you may be able to get a savings card that offers an up to $400 benefit and for EpiPen purchasers, be sure to call customer service). Both companies understand that expiration dates are very valid concerns for purchasers of epinephrine auto-injectors.
From makers of the EpiPen, Mylan Specialty:
To help facilitate consumers providing us with the necessary information, please share our customer service contact information. Consumers can call Mylan Customer Relations to speak with a representative at 1-800-395-3376 or email at Customer.Service@mylan.com.
We also wanted to provide additional information related to product expiration dates to support you and your readers.
When picking up epinephrine auto-injector prescriptions, we encourage patients or caregivers to check what is dispensed at the pharmacy prior to leaving. If there are concerns about the expiration date, they should speak to the pharmacist immediately.
From makers of the Auvi-Q, Sanofi:
Patients or caregivers who, within the last 31 days, purchased an Auvi-Q that expires in less than 12 months are eligible to receive a savings card with a maximum benefit of $400 off one two-pack of Auvi-Q for each Auvi-Q purchase that meets the terms and conditions. Savings cards are valid for useJanuary 1 – June 30, 2015. Patients or caregivers who purchased an Auvi-Q in the past 31 days with 6 months or less of dating may receive a replacement Auvi-Q or they can opt to receive a savings card. For more information, including terms and conditions, patients or caregivers should call Sanofi Customer Service at 1-800-633-1610.
In the meantime, it is my understanding that both companies are following issues about epinephrine expiration dates and are taking all consumer comments and concerns into consideration. They want to hear about issues people may or may not be having as they get prescriptions filled.
No matter what hurdles you face in filling the prescription, by the way, you need to be carrying epinephrine. See this great post by “Marketing Mama” Missy Berggren: Why do people need to carry EpiPens? Why not just call 911?
Disclosure: I attended Mylan’s Summit in April but my opinions are my own – more detailed disclosure here and here. Sanofi and Mylan have both been sponsors of the Food Allergy Bloggers Conference, of which I am a co-owner. My opinions, as always, are my own and are not representative of my position at Food Allergy Bloggers Conference LLC or the real or perceived benefits from either company. Representatives from both will be at the conference this September 2014.