UPDATE – Epi-Pen and Auvi-Q Expiration Dates

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I wrote to both Mylan (EpiPen) and Sanofi (Auvi-Q) and shared my previous post “Epi-Pen and Auvi-Q Expiration Date Frustrations” along with the wonderful and informative comments I received from readers and received the following responses I wanted to share here.  Please, depending on which product you purchased with an expiration date that was unsatisfactory, read below (for Auvi-Q purchasers, you may be able to get a savings card that offers an up to $400 benefit and for EpiPen purchasers, be sure to call customer service).  Both companies understand that expiration dates are very valid concerns for purchasers of epinephrine auto-injectors.

AuviQandEpiPen

Child doses of Auvi-Q and EpiPen

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Epi-Pen

From makers of the EpiPen, Mylan Specialty:

To help facilitate consumers providing us with the necessary information, please share our customer service contact information. Consumers can call Mylan Customer Relations to speak with a representative at 1-800-395-3376 or email at Customer.Service@mylan.com.

We also wanted to provide additional information related to product expiration dates to support you and your readers.

When picking up epinephrine auto-injector prescriptions, we encourage patients or caregivers to check what is dispensed at the pharmacy prior to leaving. If there are concerns about the expiration date, they should speak to the pharmacist immediately.

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Auvi-Q

From makers of the Auvi-Q, Sanofi:

Patients or caregivers who, within the last 31 days, purchased an Auvi-Q that expires in less than 12 months are eligible to receive a savings card with a maximum benefit of $400 off one two-pack of Auvi-Q for each Auvi-Q purchase that meets the terms and conditions. Savings cards are valid for useJanuary 1 – June 30, 2015.  Patients or caregivers who purchased an Auvi-Q in the past 31 days with 6 months or less of dating may receive a replacement Auvi-Q or they can opt to receive a savings card.  For more information, including terms and conditions, patients or caregivers should call Sanofi Customer Service at 1-800-633-1610.

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Our collection of expired Epi-Pens and Auvi-Qs, the ones in the belt are current through early next year.

Our collection of expired Epi-Pens and Auvi-Qs, the ones in the belt are current through early next year.

In the meantime, it is my understanding that both companies are following issues about epinephrine expiration dates and are taking all consumer comments and concerns into consideration.  They want to hear about issues people may or may not be having as they get prescriptions filled.

No matter what hurdles you face in filling the prescription, by the way, you need to be carrying epinephrine.  See this great post by “Marketing Mama” Missy Berggren: Why do people need to carry EpiPens? Why not just call 911?

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Disclosure: I attended Mylan’s Summit in April but my opinions are my own – more detailed disclosure here and here.  Sanofi and Mylan have both been sponsors of the Food Allergy Bloggers Conference, of which I am a co-owner.  My opinions, as always, are my own and are not representative of my position at Food Allergy Bloggers Conference LLC or the real or perceived benefits from either company.  Representatives from both will be at the conference this September 2014.

42 Comments

  1. Pingback: EpiPen and Auvi-Q Expiration Date Frustrations | Oh Mah Deehness!

  2. Thank you for this! I recently picked up epi pens that expired in 4 mos. I took them back to the pharmacist and insisted they order me new ones with at least a year expiration or I was taking my business elsewhere. It’s disturbing that pharmacies are trying to unload their old meds on unsuspecting patients who expect these very expensive, life saving meds to last at least a year.

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    • I tried to get the pharmacy to ORDER me one and they claimed it was their distributor. Then CVS ordered me one two days ago….. picked it up an hour ago and it expires in NOVEMBER (yes that is THIS November). Sanofi can send me a coupon but it can’t be used till January 2015. LOL So instead I’m getting a Goodwill replacement instead after I receive and fill out paperwork. For my daughters school I’m just going to try Epi-Pen. In previous years I never had a problem with them. They always expired exactly a year after the prescription was filled.

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      • Hi Cindy, that is wild, you have to go with what you can to make sure the school especially has an unexpired injector. Hopefully in the new year when people do get their replacements they’ll see longer than a year for the expiration dates!

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  3. We order our epipens through express scripts mail order so we do not get to dispute the expiration dates. Once purchased through the mail they do not accept returns of any kind On many occasions I have received the epipens with only a 6 month self life. Please advise how this can be addressed.

    Thanks

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    • Hi Hillary – that is frustrating, I know many of us can’t pick and choose about dates (myself included) – be sure to call the Mylan customer service line at 1-800-395-3376 and see what they’d advise as far as getting something better than 6 months. The medication is essential and live-saving but also the injectors are costly and it isn’t fair to get what is essentially half the product life.

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  4. I just called Auvi-q and they asked where I saw the information about the expiration dates. I gave them this blog. They were more than happy to help and will be mailing out my savings cards. They do need proof of the expiration date and purchase but they are allowing me to take photos and email them. Very helpful and understanding. Thanks for this post!!

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  5. I picked up an Auvi-Q for my son this morning (7/31/14) and the expiration date is in 4 months (Dec). The pharmacist told me that she has no control over the expiration date when she orders the Auvi-Q. Thankfully, I found your blog and called Sanofi, the Auvi-Q maker. I just finished sending them an email with the requested documentation to get the savings card for my next purchase. I picked the savings card over the replacement as the customer service person told me they would not be able to guarantee the expiration date either. The whole process took some time but the representatives at Sanofi were very nice and helpful.

    What started out as a frustrating event has now become an empowering experience.

    Thank you!
    Linh

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  6. Hi,
    I went back to see my pharmacist yesterday and asked her to share your blog and the information on the Auvi-Q and EpiPen to other customers who have the same problem. I was lucky enough to find your site, but others out there may not know what to do.

    Thanks again!
    Linh

    Like

  7. I received my Auvi-Qs from Express-Scripts, last night, and they expire in April 2015. I called the Sanofi number, this morning, and the whole process start-to-finish took about 10 minutes, including the time it took me to email the requested information.

    They asked for a copy of the Invoice (showing date purchased), the expiration dates of the devices, the lot number, and the quantity, I sent them a photo of the bottom of the boxes and a photo of the invoice. They said it is very important to include the “Inquiry Number”, which they provide you during the phone call. You can submit the information by email or fax.

    I will be receiving three (3) $400 savings coupons, valid starting 1/1/2015-6/30/2015.

    Like

  8. I also just picked up auvi Q’s dated January 2015 and was told by my pharmacist they couldn’t help me. Thanks for the blog info! I am on the phone with Sanofi right now. Hopefully, they will be able to fix the problem. So frustrating!

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    • January 2015 is certainly much too soon of an expiration. I hope the process of getting a coupon goes smoothly for you. The next step I think is to try to reach out to major pharmacies and find out why they aren’t changing the older injectors since both companies will take them back and offer newer stock instead.

      Like

  9. Thanks for the info on here.

    We were finally able to get our insurance to cover Auvi-Q but based on the comments here, I began calling pharmacies to check their expiration dates. The longest out that I could find was 8 months. Some pharmacies had Auvi-Q that expired in 2 months time!!

    Like

  10. Pingback: Short Dated Epinephrine | Food Allergies and the Pharmacy

  11. I too have spoken with Sanofi twice regarding short dated Auvi Q products. While nice, I have never heard back from them. We have a savings card, and while generous, it doesn’t help if you get a product with a ridiculously short expiration date. I’m not sure why they seem to be sabotaging their success. It’s a great product, but EpiPens have way longer dates.. If EpiPen can manufacture a more viable product so can AuviQ.. The district manager at Walgreen’s said that the best he can get from the warehouse is January 2015. Seriously? The money Auvi Q is spending on a TV commercial blitz would be better spent in stepping up their game.

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  12. I was just looking for this information, thanks! Got Auvi-Qs at pharmacy today and they expire in April and May, not only was I upset about the short expiration date but the preschool wants one that lasts through the end of the school year! Pharmacy says they have no contril, they just place order through an automated system but frankly they need to take responsibility too! If they have an issue with their supply chain they need to fix it. Called Sanofi but they were too busy and said they would call back… Maybe I can just send an email with all the info.

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  13. Hi again,

    I received my savings card today.There was an original mix up where Sanofi sent me a FedEx envelope with instructions to return the Auvi-Q (8/8). I then called Sanofi twice, but due to the high volumes of calls, I did not get connected with the right department. I followed up a couple of days later with an email and was please to get my savings card in the mail today (8/16).
    So, based on my experience, it took about two weeks and some following up on my part to get the card, but Sanofi kept their promise. I would recommend to anyone going through this process to keep notes of every conversation with Sanofi reps and to refer to the reference # they give you. Also, write down the names of the reps you spoke with and refer to them in the follow-up communication.
    Sanofi appears to be serious about taking care of the problem so I hope I will not need to go through this process again.

    Like

  14. Sorry, I lost my previous post.

    I received the savings card from Sanofi today (8/16/14). There was an original mix-up where Sanofi sent me a FedEx envelope to mail back the Auvi-Q. I then called them back but due to the high volume of calls, I did not get through to the right department. I followed up with an email a couple of days later and was pleased to received the savings card today.
    So, based on my experience, it took about 2 weeks and careful following up on my part to get the savings card, but Sanofi kept their promise.
    I recommend to anyone going through this process to keep notes of the communications with Sanofi. Any follow-up conversation should include your reference # and the names of the reps you communicated with previously.

    Hope this help!

    Linh

    Like

  15. Thank you so much for your information! I also received my Auvi Q from Express Scripts and spoke to 3 different people to ask for product with at least a 1 year expiration. No luck – frustrated. Per your post I called Sanofi at the number you list and quoted your post. Very easy transaction – you must send a copy of invoice and expiration info on box. I now am waiting for them to send me the coupon.

    Like

  16. I just went to pick up my daughter’s Auvi-Q at CVS yesterday and saw the expiration was Dec 2014!! $70 copay for 4 months, so I said “no, thank you” and asked for a longer expiration date. Same thing everyone else has posted here, that they special order the medicine and no control over expiry date! Am I now worse off for refusing the medication? I don’t know when they will get a fresher order in…and I lost out on the $400 credit? Who knows what to do? I surely don’t!

    Like

    • Hi CC, I was in a similar pickle as far as whether or not to refuse the short date or not – I think the credit is up to $400 so you’d have gotten your $70 copay covered when you went in for a re-fill on the short dated set. A lot of pharmacies are saying they can’t get fresher injectors but the companies both say that pharmacies can trade them in for fresher stock so I’m not sure what is really going on. It is ridiculous that they’re trying to give you December 2014 ones, that is for certain!

      Liked by 1 person

  17. Pingback: When a School Tries to Split Up Epinephrine Auto Injectors | Oh Mah Deehness!

  18. Walgreens in park ridge has been giving me triuble for the past two months saying they cannot control what is sent to them. They wanted to give me ones for my kids that expired before the end of the school year. They also tried to charge me double my copay if they had to ship directly from supplier. I will show this blog to the pharmacy manager and inform him of your statement that the pharmacy can swap out and get newer ones from the company. Do very diss appointing that walgreens was not willing to figure this out themselves! Children’s lives are at stake and all we get are excuses and no one willing to investigate. Thank you for your blog! Very helpful.

    Like

  19. I just picked up 4 boxes of the Auvi-q from CVS. It is almost the end of Sept and one box had expiration of Dec 2014 and the other 3 May 2015. I went back and said I need ones that do not expire in less than a year. They were going to try and find out about getting different ones. Will let you know what happens.

    Like

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